A clear next step.
Help for the visit, report or estimate in front of you. Contact our team at support@pooltrail.com. PoolTrail is operated by Willow Glen Equity LLC.
Received a report or repair estimate?
Reply to your pool-service operator using their original message. They can explain the work, correct a report, change an estimate or issue a replacement link. Keep that link private.
Common situations
My visit is saved, but the report hasn’t sent.
Saved on phone, syncing, queued and delivered are different states. Keep the app and its local data intact, reconnect and check for pending photo uploads or delivery errors. Avoid creating a second visit to force a retry.
I can’t open a customer link.
Open the complete link in your operator’s original message. An expired or withdrawn document needs a new link from the operator. A temporary-unavailable message can be retried later.
I want to change a repair decision.
Contact your service operator. A recorded decision belongs to the exact estimate version; a changed scope or price requires a new version. Opening a link never approves work.
I need my records or want to delete my account.
In the app, use Settings to export records or request account deletion. Preserve an export before deleting data. Deletion stops queued sends; it cannot remove messages or documents a recipient has already saved.
Connected guests can request deletion without Sign in with Apple. Deletion does not cancel Apple subscription billing; use Manage subscription separately. Existing local records stay readable and exportable after a subscription lapses.
A separate phone-only setup retained from before connection is not the same as the deleted cloud workspace. Account deletion can leave that original local copy on your phone.
I need to manage a subscription.
For App Store subscriptions, use Apple’s subscription management in Settings. Canceling renewal normally leaves the current paid period in effect. Restore purchases in the app after reinstalling with the same Apple account. PoolTrail does not require Sign in with Apple before purchase or restore. Restoring paid access does not itself recover another workspace’s private records; optional Apple linking provides the workspace recovery route.
Contact PoolTrail
Include the app version and a short description. Do not send gate codes, customer photographs or private report links in an ordinary support message.
For a step-by-step explanation, read the offline and delivery guide or see a repair approval example.