Terms and product scope.

Using PoolTrail

PoolTrail supports solo residential pool-service operators with routes, service records, customer reports and repair follow-up. Operators remain responsible for their entered facts, customer relationships, work quality, permissions and professional judgment.

Only enter records you are authorized to process. Keep a separate export of important records. Email delivery can fail or be suppressed; use the app’s delivery status to identify work that needs follow-up.

Local work does not require registration. A connected guest workspace supports the purchase and restore flow without Sign in with Apple. Linking an Apple identity is optional for recovering and accessing your private workspace across devices. A subscription restore can restore paid access; it does not authenticate access to earlier business data.

Reports and estimates

A report records the operator’s observations. It is not a guarantee of water safety, a dosing prescription or a regulatory certification. Only work and measurements actually recorded should be reported.

A repair decision relates to the exact scope and amount displayed on that estimate version. Opening the page does not accept work. PoolTrail records the stated response; it is not a qualified electronic-signature or legal-compliance service. The operator and customer arrange the physical work and payment separately.

Subscription and service limits

Solo is US $19 per month or $190 per year. Both durations are provided at the same service level. The app’s StoreKit purchase screen provides the applicable localized total price, duration, renewal terms and subscription controls. No introductory trial is currently offered.

Apple handles subscription billing, cancellation and refunds. Use Restore purchases or Manage subscription in Settings. Account deletion does not cancel subscription renewal. Existing local records stay readable and exportable after a lapse; new hosted reports and approval requests need verified active access. Planning usage allowances are monitored rather than used for automatic overage billing.

No timed inactivity or subscription-lapse purge is currently operating. This does not promise permanent or free cloud storage. Cloud access is provided while service is available; export records you need to retain. Any future change to retention will be communicated before it affects existing records. See the privacy notice for deletion and backup handling.

Protecting records

Use private links only for their intended recipient and keep account access secure. Do not place sensitive access instructions into customer-visible notes. Export records when needed and before an intentional deletion. Messages already delivered to recipients cannot be erased by deleting the app account.

Sample content and availability

Demonstration names, readings and service details are fictional. Illustrative photography does not show customer data or prove that a service visit occurred. App Store availability and supported regions are shown by Apple.

Contact

See support for the current contact route and the privacy notice for connected data handling, providers and deletion. TestFlight testers can also use Apple’s beta feedback tools.